Baglawin Privacy Policy — Your data is completely safe with us

Welcome to Baglawin. This Privacy Policy explains what information we collect when you use the Baglawin website, create an account, or use our services — including why we collect it and how it is used and protected.

Baglawin is committed to full transparency. We want you to know exactly what we do with every piece of your data. This Privacy Policy has been drawn up in accordance with international data protection standards and applies to all services offered on the Baglawin platform.

Baglawin collects only the information necessary to deliver our services safely and effectively. The types of data we collect are described below:

Personal Information (collected at registration)

• Full name and date of birth
• Email address and mobile number
• Residential address and country
• National ID or passport number (for KYC verification)
• Payment method details (bKash, Nagad, etc. account numbers)

Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Page visits, clicks, and session data
• Cookie and tracking pixel data
• Login time and location

Baglawin uses your data only for specific, defined purposes. We never use your information for unnecessary purposes or sell it to third parties. The purposes for which we use your data are outlined below:

• To create, verify, and manage your account
• To process deposits and withdrawals
• For KYC verification and fraud prevention
• To provide customer service and support
• To send promotional offers and bonuses (with your consent)
• To improve platform security and performance
• To comply with legal and regulatory obligations
• To monitor and support responsible gaming

Baglawin does not sell your personal data to third parties for commercial purposes. However, in certain limited circumstances, we may share data on a restricted basis:

• Payment Processors: With approved payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
• Security Services: With trusted partners for fraud detection and cybersecurity.
• Technology Infrastructure: With contracted service providers for cloud hosting and database management.

All third parties are bound by Baglawin's strict privacy policy and are not permitted to use your data for any additional purposes.

Baglawin uses cookies and similar tracking technologies to make our website more functional and user-friendly. Cookies are small text files stored on your device.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some Baglawin services to function incorrectly.

Baglawin employs industry-leading security technology to protect your data. Our security infrastructure is continuously updated and monitored to prevent any data breaches.

• 256-bit SSL Encryption: All data transmissions are secured through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of protection for account access.
• Firewall & DDoS Protection: Advanced firewall protection against cyber attacks.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Limited Access Policy: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Regular encrypted backups stored across multiple secure servers.

As a Baglawin user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data when certain conditions are met.
• Right to Restrict Processing: You may request that data processing be restricted under specific circumstances.
• Right to Data Portability: You can request a copy of your data in a standard, portable format.
• Right to object: You may object to certain types of data processing.

Baglawin retains your data only for as long as necessary. Once the purpose for which it was collected has been fulfilled and any legal retention obligations have expired, your data is securely deleted or anonymized.

• Active Account Data: Retained for as long as the account remains active
• Transaction records: 5 years after the last transaction (as required by law)
• KYC documents: 5 years after account closure
• Customer support chat: 2 years
• Session Logs & IP Data: 90 days
• Marketing preferences: until consent is withdrawn

Baglawin strictly ensures that our platform is available only to individuals aged 18 and above. We do not knowingly collect data from minors.

If we are informed that a minor has registered on Baglawin, we will immediately close the account and permanently delete all associated data. If a parent or guardian is aware of such an incident, please contact our support team.

Baglawin may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via your registered email or through a notification on the platform. Continued use of our services after an update constitutes your acceptance of the revised policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We recommend reviewing this policy periodically.